Call & Live Chat Support

FAZ Australia aims to provide clients with top quality 24/7 call centre and managed live chat services. A set of services that provides our clients with the greatest chance of communicating with their end customers.

We offer a wide range of call centre services including both inbound and outbound calls for B2B and B2C.We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner. Whether your goals are quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, we have the resources with the expertise to professionally service those needs.

We provide premium & result oriented consultancy in Resource Planning, Reporting, Performance Analytics, Budgeting, Forecasting, Scheduling & Cost to Serve Analysis. We have Complete understanding of support systems i.e. CISCO, AVAYA, COGNOS, CMS, ZRG, SAP, Aspect Workforce Optimization & Witness WFMS. Other resources we can offer your business:

  • Generate and close sales leads

  • Set bookings and appointments

  • Market research on specific products and service

  • Surveys (including statistical analysis)

  • First level (Level 1) help desk

  • Database or maintaining mailing list

  • Seminar and conference invitations