Case Studies
Government-Procured. Clinically Deployed. Built by FAZ Australia.
FAZ Australia × ACT Health / Canberra Health Services
Government-Procured. Clinically Deployed. Built by FAZ Australia.
How FAZ Australia secured a pilot contract with ACT Health for MedTalk AI — and what the deployment demonstrates about institutional-grade clinical AI built in Australia.
Client
ACT Health / Canberra Health Services
Product
MedTalk AI — ambient AI medical scribe, developed by FAZ Australia
Deployment
~60 clinicians, multiple hospital-based specialties
Integration
Epic Digital Health Record via HL7 standards; Epic Vendor Partner
Security
ACSC Essential Eight-aligned; Cyber Safe environment; Australian data sovereignty
Announced
March 2026 (Pulse+IT)
THE PROBLEM
Clinician burnout in Australia’s public health system has a well-documented administrative cause. Doctors and nurses across hospital specialties routinely spend two or more hours per day on clinical documentation — time added after the last patient has left, commonly referred to as “pyjama time.” In acute hospital settings, the burden is compounded: higher patient complexity, faster turnover, more documentation required per encounter.
For ACT Health and Canberra Health Services, the question was not whether AI could reduce this burden. The question was whether an AI platform existed that could meet the governance, security, and integration standards required to operate inside a government health system running Epic — without creating new clinical risk in the process.
WHAT FAZ AUSTRALIA BUILT
FAZ Australia is a Canberra-based technology product studio established in 2016. Its flagship product, MedTalk AI, is an ambient AI medical scribe: it listens passively during clinical consultations and generates structured clinical documentation — SOAP notes, referral letters, specialist summaries — in real time, without requiring the clinician to dictate or type.
MedTalk was not built as a consumer product adapted for enterprise. FAZ Australia designed it from the ground up for institutional deployment, drawing on a decade of enterprise IT and healthcare systems experience. Key architectural decisions made it suitable for government health procurement:
- 100% Australian sovereign data residency across AWS and Azure Sydney/Melbourne regions
- ACSC Essential Eight-aligned security controls, meeting the Cyber Safe standard required by ACT Health
- Epic FHIR R5 and SMART on FHIR native integration
- Epic Vendor Partner status
- HL7 standards-based integration for the first deployment phase
- Multi-speaker consultation intelligence for MDT sessions
- Full audit trail: consent prompts, transcription destruction post-report, AI timestamp logging, clinician sign-off
Atif Nisar, Co-Founder & CEO — FAZ Australia
THE DEPLOYMENT
ACT Health selected MedTalk AI following a procurement process consistent with how sophisticated health services evaluate emerging technology: a staged, evidence-based rollout rather than speculative large-scale adoption.
The initial phase deployed MedTalk to approximately 60 clinicians across multiple hospital-based specialties within Canberra Health Services — moving beyond general practice into acute and specialist environments where documentation complexity and time pressure are highest.
Integration with ACT Health’s Epic-based Digital Health Record was built to HL7 standards, embedding MedTalk’s scribe capability directly into existing clinical workflows. The platform was not positioned as an add-on tool; it was embedded as a component of the clinical record process.
The pilot is being evaluated against rigorous benchmarks, including clinician efficiency gains and measurable reduction in after-hours administrative workload. Research is underway to quantify the time clinicians reclaim per consultation.
Atif Nisar, Co-Founder & CEO — FAZ Australia
WHAT THIS DEMONSTRATES
The ACT Health pilot is significant beyond its immediate scope. Government health procurement in Australia is among the most rigorous in the world: institutions like Canberra Health Services do not adopt AI tools speculatively. Selection requires demonstrated security posture, clinical governance frameworks, integration capability, and institutional accountability.
FAZ Australia met all of those requirements with a product built in Australia, for the Australian regulatory environment. The deployment is independently covered by Pulse+IT, Australia’s leading digital health publication, and positions MedTalk as the reference case for institutional AI scribe adoption in Australian public healthcare.
For GP practices and health networks evaluating AI scribes, the ACT Health deployment answers the question that most vendor claims cannot: has this been deployed in a real government health system, under real procurement conditions, with real clinical governance?
The answer, for FAZ Australia and MedTalk, is yes.
MEDIA COVERAGE
The ACT Health pilot was reported by Pulse+IT — Australia’s leading digital health news publication — on 31 March 2026.
